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Build your business's digital foundation
Your customers are online. Are you? We build the systems that make your business visible, credible, and ready for growth. From professional websites that work on every device, to e-commerce stores that actually convert, to CRM systems that never let a lead slip through the cracks.
SMEs lack professional online presence, losing credibility with customers and lenders. 78.9% of South Africans are online, but many SMEs have no website or poor mobile experience.
Website traffic and sources / Visitor behaviour and journeys / Lead sources and conversion rates / Page performance metrics
Content priorities and messaging / Customer journey improvements / Digital visibility gaps / Conversion optimisation opportunities
Ideal for: New or growing SME needing professional digital presence for the first time, or established SME with outdated WordPress site
Pricing: Fixed project fee (R15K-R60K) + optional monthly maintenance (R2K-R5K/month)
SA e-commerce is growing to R175B+ but many SMEs cannot sell online effectively. Payment integration, inventory management, and checkout optimisation remain barriers.
Sales conversion rates by channel / Cart abandonment patterns / Product performance and trends / Payment success rates / Customer lifetime value
Product listing optimisation / Pricing strategy insights / Checkout friction reduction / Fulfilment improvements
Ideal for: Retail/product SME ready to sell online or improve existing store performance
Pricing: Project-based (R30K-R100K) + optional revenue share or monthly retainer
SMEs lose leads, duplicate data, and lack visibility into sales pipelines. Manual follow-ups miss opportunities and cost revenue.
Lead velocity and source quality / Conversion rates by stage / Pipeline health and value / Response times and team performance
Sales process improvements / Lead quality assessment / Team performance insights / Pipeline optimisation
Ideal for: Service-based SME with sales team or lead-dependent business model losing deals to poor follow-up
Pricing: Setup fee (R20K-R60K) + monthly support (R3K-R8K/month)
Manual scheduling wastes hours weekly. Phone tag, double-bookings, and no-shows cost money and frustrate customers expecting self-service.
Booking patterns and popular times / No-show rates and trends / Revenue per appointment type / Customer booking behaviour
Capacity optimisation / Pricing and availability strategy / No-show reduction tactics
Ideal for: Consultants, coaches, healthcare practitioners, and appointment-based service businesses
Pricing: Setup fee (R15K-R40K) + optional monthly support
Customers expect 24/7 access to their information. Support queries clog staff time. Document exchange via email is messy and insecure.
Portal usage and adoption / Common support requests / Document access patterns / Customer satisfaction indicators
Feature prioritisation / User experience improvements / Self-service expansion opportunities
Ideal for: Professional services firms, project-based businesses, and B2B companies with ongoing client relationships
Pricing: Project-based (R40K-R120K) + hosting and support (R5K-R15K/month)
Every service in this pillar follows our three-part framework for delivering real value.
We create the systems, integrations, and tools your business needs. Tangible deliverables you can use immediately.
We extract insights from your data. Dashboards, reports, and analytics that reveal what is actually happening.
We provide recommendations based on data. Priorities, improvements, and opportunities you can act on.
We will assess your current state and propose a practical implementation path with clear deliverables and timelines.
Part of the Okha Labs ecosystem: Where regulated accounting, tax, or compliance judgement is required, delivery happens in partnership with Lamase Chartered Accountant, a separate CA(SA)-led practice.
