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AI that actually works for SMEs
AI is everywhere, but most of it isn't useful for small teams. We build practical AI solutions that save time without the hype or risk. Document processing, customer engagement, workflow automation - with human oversight built in.
67% of SA firms lack in-house AI expertise. Business leaders hear AI hype but don't know where to start or what's actually useful for their business.
Current AI readiness / Process automation potential / Data availability and quality / Risk and compliance factors
Prioritised use cases with ROI / Technology requirements / Build vs buy recommendations / Implementation sequencing
Ideal for: Business leaders curious about AI but unsure where to start, or companies wanting competitive advantage
Pricing: Advisory project (R40K-R100K)
Hours spent reading long documents. Contract review takes forever. Policy documents never read properly. Information buried in PDFs.
Document types and volumes / Time saved per document type / Extraction accuracy / User adoption
Document workflow improvements / Extraction rule refinement / New document type opportunities
Ideal for: Legal, audit, compliance, and procurement teams processing many documents
Pricing: Setup (R35K-R80K) + monthly usage (R5K-R12K/month)
24/7 support impossible with small team. Repetitive customer queries waste staff time. Response delays affect satisfaction. Can't scale customer service.
Query types and volumes / Resolution rates / Handoff patterns / Customer satisfaction
Knowledge base improvements / Response optimisation / Escalation rule refinement
Ideal for: High customer query volume businesses, e-commerce, or companies needing after-hours support
Pricing: Setup (R50K-R150K) + monthly subscription (R8K-R20K/month)
Repetitive manual tasks consume staff time. Human error in data entry. Can't scale without adding headcount. Staff frustrated with mundane work.
Process volumes and timing / Error rates before/after / Time saved per process / Exception patterns
Additional automation opportunities / Process improvements / Exception handling refinement
Ideal for: Operations with high-volume repetitive processes, or growing businesses wanting to scale without proportional headcount
Pricing: Setup (R40K-R120K) + monthly maintenance (R5K-R15K/month)
Every service in this pillar follows our three-part framework for delivering real value.
We create the systems, integrations, and tools your business needs. Tangible deliverables you can use immediately.
We extract insights from your data. Dashboards, reports, and analytics that reveal what is actually happening.
We provide recommendations based on data. Priorities, improvements, and opportunities you can act on.
We will assess your current state and propose a practical implementation path with clear deliverables and timelines.
Part of the Okha Labs ecosystem: Where regulated accounting, tax, or compliance judgement is required, delivery happens in partnership with Lamase Chartered Accountant, a separate CA(SA)-led practice.
